Part-time Driver

09/28/2021 10:15:44 AM

Drive customers to and from locations within the Metro Detroit area, as arranged. 

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10/11/2021 03:51:37 PM

The Workforce Development/Data Specialist is responsible for the preparation and maintenance of customer files, specialized Excel reports, mailings, contracts and related correspondence for the unit. This includes establishing and maintaining tracking and filing systems, checking and processing Federal, State, and local funding source forms and official documents of records and accurate typing of letters, job listings, case management notes, trackers, On-The-Job Training Contracts, computer reports and memorandums. Additional duties include storage and record retention of program files according to the Policy. Other duties may involve training assigned staff in new or expanded programmatic computerized data entry and work procedures. Additional duties involve the utilization of computerized word processing equipment and software on personal computers and, as assigned, with program funding source contacts to resolve Management Information System (MIS) problems and printing problems. Duties include maintenance of hard-copy documentation of various logs, verifications, and computerized reports. Other duties may include reception of guests, customers, and clients; answering telephones, taking messages, and assisting in the development of procedures for secretarial office function and making recommendations to supervision for staff training, as needed within all One Stop Programs for the organization and efficient operation of the office.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Enters data information into the SEMCA OSMIS system for customer activities and supportive services utilizing computerized word processing equipment and computer-based MIS programs for customer activity tracking.
• Utilizes various computerized programs to create reports and mailings to customers.
• Opens, organizes, updates, and maintains customer files according to state and federal guidelines. Prepares copies of documents of files for SEMCA routing. Assists with preparation for monitoring visits.
• Types, processes, copies and maintains Purchase Orders.
• Responsible for in-house tracking reports for Workforce Development Programs’ customer activities.
• Types OJT Contracts, Sub-Modifications, OJT Vouchers, Performance Evaluations, etc.  Prepares files for all OJT Vouchers for employers.
• Cross trained for processing files and paperwork for Workforce Development Programs and other special initiative programs functions.
• Assists with customer follow-up and customer events as needed
• Maintains all customer file records including OJTs, PWEs and eligibility documents insuring files are maintained according to guidelines.
• Types letters, memos, applications, reports, statistical data, grants, bid specifications, job orders, weekly listings, purchase orders, routine office correspondence, and contracts for specific units. 
• May train clerical staff, as needed. Responsible for data entry, reports, contracts, vouchers, etc. for the Workforce Development Programs.
• Checks and verifies for completeness and accuracy, all State and internal agency-required forms and documents. Responsibilities also include processing and filing of information utilizing specific complex distribution procedures to ensure accuracy and timeliness of crucial Federal, State, and local documents.
• Prepares and maintains unit files in correct alphabetical or numerical sequence to ensure easy accessibility. Organizes and maintains files and ensures a smooth paper flow of all correspondence for Workforce Development programs. Organizes and maintains a smooth operation of paper flow into and out of the unit, including managing the necessary reproduction and/or mailing for distribution of paper flow and materials, as assigned, including mass mailings. This includes customer Sign-In Sheets, correspondence, and reports
• Reads and understands the Programs’ Management Information Guide and Policy Issuances.
• Operates various office machines; including facsimile, computer, scanner, telephone system, etc. 
• Maintains updated statistical data for unit performance reports; generates various reports as needed.  
• Organizes and maintains files and paper flow of correspondence in the Workforce Development Unit for the COO/DCC Programs.

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10/11/2021 03:50:47 PM

The Program Advisor is responsible for providing all customers with consistent, timely, and accurate information on the program opportunities available through the Michigan Works! American Job Center Network, determining eligibility for the Trade program, assessing customer needs, and guiding them through the career development or job search process. The Program Advisor is also required to maintain accurate records in accordance with departmental, local, state, and federal guidelines/regulations. The Program Advisor also promotes the availability of all programs and applies program eligibility criteria consistently to all customers who seek assistance. This includes making referrals for appropriate opportunities on behalf of the customers, guiding customers through the available resources in the One Stop Department, and maintaining consistent contact with customers on assigned caseloads. The Program Advisor utilizes all automated data tracking systems to effectively manage their assigned caseload and maintains and records regular contact with customers. The Program Advisor also coordinates services, activities, and benefits with state Trade and UIA staff members and surrounding MWA partners.

RESPONSIBILITIES INCLUDE:

• Assists in conducting group and individual worker orientations to explain program benefits and guidelines to customers. Provides information, responds to questions and inquiries regarding program eligibility, and conducts thorough, informative sessions for customers.
• Greets each and every customer in a friendly, professional manner, provides information on the benefits or services available, and guides customers through the appropriate registration processes or to the appropriate community resource.
• Assesses, evaluates, and records customer needs, develops activity plans and goals for the customers in their Individual Employment Plan and/or ISS, based on their assessments and needs.
• Participates in and conducts active case management, as well as performs follow-up on all customers to facilitate progress towards basic skills, job search, placement and/or training goals.
• Maintains contact with customer caseloads to track progress, document services delivered, and update necessary waivers and activity forms.
• Completes accurate and timely registrations and/or certifications of customers for various programs in compliance with applicable regulations and processes the paperwork according to local, state and federal guidelines and procedures.
• Maintains customer and program records in an organized, easily accessible manner to insure accurate and necessary documentation to support program eligibility and service delivery.
• Keeps updated on all programmatic regulations, including local, state and federal policies and procedures for all programs operated under the One Stop Department, including WIOA, Trade Act, ES, Special Grants/Demonstration Projects, National Emergency Grant projects, and any new programs as they may become available.
• Assists with Job Club, develops and facilitates job-search related activities and identifies employment opportunities for program customers.
• Acquires and maintains basic eligibility and service availability knowledge of programs operated by the One Stop partners and their related community agencies in order to provide customers with accurate and adequate information when making referrals.
• Completes data entry of all applicable customer records in an accurate and timely manner, processes the necessary paper work to the funding source within the allowable time frame, and maintains consistent contact/case notes in the case management and OS/MIS databases.
• Provides application completion assistance to individuals who are unable to complete their program applications, Talent Bank resumes and any related forms. Provides resume-development assistance.
• Instructs customers, as needed, in the Talent Bank process, assists with the completion and data entry of Michigan’s Talent Bank applications, and provides technical assistance in utilizing the numerous resources available in the One Stop Service Center.
• Assists in scheduling customers for available workshops, as appropriate, as well as individual appointments, job fairs, application notices and other related events. Assists with job referrals.
• Assists with the completion of post-program follow up, in accordance with established procedures and programmatic regulations.
• Visits training locations to conduct site visits and may travel to other One Stop Centers to assist with customer worker orientations or to conduct individual program information sessions and program registrations.
• Conducts assessments utilizing approved test instruments in accordance with established procedures, evaluates and interprets the results for the customers, and provides career guidance to enable them to make informed, career choices. Assists customers in locating approved and appropriate schools and training programs.
• Maintains updated knowledge of the local labor market, career-development techniques, job-search skills, related resources, training opportunities, in-demand occupational training, and self-help materials to assess customer’s marketability and provide appropriate career guidance.
• Assists in program outreach events, including Rapid Response Worker Orientation, Job and Career Fair, and Opportunity Fair sessions.
• Attends Southeast Michigan Community Alliance (SEMCA) and state meetings, participates in training activities and One Stop events.
• Successfully completes the Career Development Facilitator (CDF) training and any other training as may be required.

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09/28/2021 10:17:50 AM

*Full and Part-time positions available*

Minimum qualifications required for this position include:

• Excellent professional administrative skills desired
• A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
• High school diploma or GED required; additional education in a related field preferred, but not required.
• Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
• Ability to present program information to job seekers, community agencies, and employers.
• Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
• Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
• Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
• Home base location will be assigned.  Candidates must be able to work at any of six Detroit locations, as needed.  

Full-time hours:  8:30 a.m. to 5:00 p.m.

Part-time hours:  10:00 a.m. to 3:00 p.m.

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10/11/2021 03:50:19 PM

*Position is for Michigan Works! location at 7 Mile and Gratiot/Detroit,MI*

Remote training/work through at least 12/31/2020

The Employment Service Coordinator is responsible for providing direct supervision of staff and oversight of ES program operations at all DESC center locations in accordance with provisions in the ES manual and local policies and procedures. This person is also responsible for coordination of facilities and services to customers with DESC and the One Stop Center partner agencies. This includes the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment. The Employment Service Coordinator will promote excellence in customer service, provide guidance, direction and instruction to center ES staffs, coordinate scheduling to maintain proper coverage of all centers, and provide accurate reporting of ES data.

• Oversees the daily operations of the ES Center to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and state mandates.

• Coordinates staff scheduling to ensure sufficient coverage of the ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support of reported levels of service.

• Maintains effective and mutually beneficial relationships to enhance the One Stop Center services with One Stop staff and partners, including actively participating in regular meetings and coordinating communication between center and program staffs. 

• Compiles and submits required reports within specified deadlines ensuring accuracy of data and maintains the necessary back-up records to support data and reporting for the center. Ensures confidentiality of records in compliance with the ES manual guidelines and local policies.

• Provides direction and guidance for ES staffs and on-going coaching to meet quality and performance goals. Trains new staff in center operations, monitors professional development and maintains staff performance tracking and evaluations. 

• Maintains and orders supplies through the ES Program Manager and coordinates facility, equipment and IT support through procedures appropriate to each center.

• Facilitates quality customer service while providing a user-friendly atmosphere in the Service Centers.

• Presents program orientation sessions at various events, meetings, rapid response worker orientations, and community agencies to market services available at the various  

• May facilitate job search skills workshop sessions to include Michigan Talent Connect system, resume writing, interviewing and mock interviewing and use of various Internet based job search resources.

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09/28/2021 10:17:16 AM

Great opportunity for those interested in workforce development. The career specialist is responsible for assisting customers of Michigan Works! Service Centers in their search for employment and directing them toward additional workshops or programs from which they may benefit.  This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, Center, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the services available to customers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the centers. 

Minimum qualifications required for this position include:

• Excellent professional administrative skills desired
• A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
• High school diploma or GED required; additional education in a related field preferred, but not required.
• Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
• Ability to present program information to job seekers, community agencies, and employers.
• Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
• Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
• Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
• Home base will be provided; must be able to work at all locations as needed:  Southgate, Dearborn, Highland Park, Livonia and Wayne.  Must have your own transportation.

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09/28/2021 10:16:03 AM

The Resource Center Instructor/Education & Assessment Specialist works with the Program Supervisor and Manager to provide customers with job readiness and educational training, assessments, and job search assistance.  This person also provides customer service, guidance, direction, and instruction, which will enable the customer to have a successful job search and ultimately gain employment. 

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Facilitates all aspects of program orientations, job readiness workshops, and resource center activities in preparing customers for their job search, educational opportunities, and future employment.

• Conducts program orientations, providing customers with general program guidelines, expectations, and goals. Assists customers with completing required program enrollment and DHHS related forms. 

• Assists customers with their computer operations, including how to navigate SEMCA/State sponsored web-based platforms and coaching tools/platforms. Instructs customers how to submit their internet-based MI Talent Connect resumes ensuring that State and program guidelines are met.  Drafts and updates customer resumes as needed.

• Schedules and conducts orientations, assessment testing, workshops, employer and motivational presentations, and other activities for customers, as required.

• Completes in a timely manner, all necessary customer files, paperwork, and reports.

• Enters case notes in database management system to confirm customer attendance, activities, and participation in the program. Maintains archive of orientation, workshop, resource center/lab attendance sheets/logs.

• Maintains and updates training materials and information along with the employment bulletin board.

• Utilizes coaching tools and techniques to create a positive atmosphere and to assist customers in overcoming barriers, enhancing their self-esteem, and offering motivational support.

• Refers customers to Career Development Facilitators (CDFs)/Coaches, and/or other agency related programs, staff, and resources as needed.

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