Bilingual Career Specialist – Part-time
04/09/2024 02:13:43 PM
Great opportunity for those interested in workforce development. Bilingual skills in Arabic/English required.
The career specialist is responsible for assisting customers of Michigan Works! Service Centers in their search for employment and directing them toward additional workshops or programs from which they may benefit. This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, Center, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the services available to customers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the centers.
Minimum qualifications required for this position include:
- Excellent professional administrative skills desired
- A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
- High school diploma or GED required; additional education in a related field preferred, but not required.
- Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
- Ability to present program information to job seekers, community agencies, and employers.
- Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
- Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
- Home base is located in Dearborn, MI but will need to be able to work at other local offices as needed. Must have your own transportation.
- Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
Career Specialist – Part-time
04/09/2024 02:11:05 PM
*Michigan Works! – Detroit locations: 14115 E. 7 Mile/Gratiot; 18100 Meyers Road; 16427 West Warren; 18017 E. Warren
Work Schedule: 10 a.m. to 3:00 p.m. daily-Monday through Friday
Great opportunity for those interested in workforce development. The career specialist is responsible for assisting customers of Michigan Works! Service Centers in their search for employment and directing them toward additional workshops or programs from which they may benefit. This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, Center, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the services available to customers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the centers.
Minimum qualifications required for this position include:
- A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
- Excellent professional administrative skills required.
- High school diploma or GED required; additional education in a related field preferred, but not required.
- Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
- Ability to present program information to job seekers, community agencies, and employers.
- Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
- Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
- Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
- A home base location will be assigned according to need, and employee’s convenience when at all possible; you will also have to go to other locations as needed. Must have your own transportation. Pay rate is $18.99/hour.
Project Coordinator – Community Program
04/09/2024 03:40:35 PM
Job description
The Program Coordinator is responsible for serving as the Team Leader for the Community Service Project (CSP) and will assist in training and supervising the CSP team. The Program Coordinator will assist in establishing process and related documents and oversee performance, file maintenance, and quality improvement. They will work directly with schools and communities to establish contacts to promote and coordinate program services and collaborate directly with customers as needed. The Program Coordinator will approve supportive service requests, training enrolments and work-based training contracts. They will coach the team on best practices, service delivery, performance and outcome goals, and grant requirements, oversee the staff in daily tasks, and coordinate with all DCC departments and partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of customers in community service occupations/training and/or employment. They will promote excellence in customer service, provide guidance, direction, and instruction leading to a successful job search and ultimate training completion and employment for Community Service Project customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Oversees the daily operations of the Community Service Project unit to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and mandates. Understands program guidelines, budget restrictions and agency requirements.
· Coordinates staff scheduling to ensure sufficient coverage on-site and for all off-site events. Maintains employee attendance record and data gathering to ensure compliance with and support reported levels of service.
· Maintains effective and mutually beneficial relationships to enhance the Community Project services in the American Job Center (AJC) and with partners, including actively participating in regular meetings and events.
· Responsible for submitting reports and making recommendations for improved process and services if needed. Works cooperatively with all partners, employers, and programs.
· Coordinates staff professional development and tracks staff performance.
· May conduct and develop workshops that include, but are not limited to, career development, career awareness, labor market data, first responder careers, resumes, cover letters, interview techniques, and effective job search techniques.
· Develops and presents program orientation sessions at various events, meetings, and off-site locations to market services available for the communities.
· Facilitates quality customer service while providing a user-friendly atmosphere.
· Screens, interviews, and matches customers to training opportunities and/or job openings, acting as a referral agent to the AJC programs, training providers, and local businesses.
· Responsible for maintaining and updating job search materials employment opportunities focused on community openings and first responder positions; updates websites and social media sites, bulletin boards, develops flyers, hand-outs, and other informational materials.
· Oversees the maintenance of accurate records of customer’s activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.
· Documents customer complaints, supportive services, work-based training, and classroom training contracts using designated systems and forms in accordance with established procedures and policies.
· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
· Assists customers with operating computerized software and tutorials.
· May perform testing in accordance with assessment protocols utilizing approved instruments.
· Refers customers to workshops, training opportunities and open positions. Whether on-site or in the local community, guides customers in the use of available resource
· Responsible for keeping updated on business changes in the workplace to provide customers with current and relevant information, including available employment opportunities, local labor market conditions, AJC and community programs, and educational and vocational information and updating the CSP team.
· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the program services.
· May assists customers in developing and posting professional electronic resumes on Michigan’s Talent Connect web site, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
· Works with the team to conduct follow-up with customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
· Assists employers in registering and posting job openings on Michigan’s Talent Connect web site and providing guidance to employers on searching for qualified candidates from the customer pool and Pure Michigan Talent Connect web site.
· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services and processing all required forms and documents in a timely manner to comply with these regulations.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
Minimal qualifications required for this position include:
· Bachelor’s degree in human services or a related field is preferred.
· One (1) year of experience in an employment service or placement service setting, teaching, or a human service environment with supervisory or team lead experience preferred.
· Requires excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people.
· Must possess excellent customer service skills and excellent people skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues, and program coordination problems.
· Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills are required along with the proven ability to articulate thoughts clearly on paper with proper grammar, punctuation, and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills, and the ability to learn and apply job search skill techniques to direct customers in their job search.
Job Type: Full-time
Starting Salary: $45,000.00
Data Specialist
04/10/2024 03:37:01 PM
Job description
The Program Data Specialist is responsible for managing all phases of data gathering and reporting for the Community Service Program (CSP) Grant. Responsibilities include compiling performance statistics for continuous quality improvement and tracking performance towards contracted goals, maintaining hard copy and electronic records in accordance with applicable federal, state and local regulations, and adhering to established data processing and record maintenance procedures. Duties include maintaining updated records in the database, verifying hard copy data against database entry, creating forms and tracking mechanisms, program outreach fliers, event notifications, and providing administrative support to the CSP team. Will also be responsible for processing and tracking payment requests for training and supportive service-related costs.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Oversees the maintenance of all internal and external unit data systems including CSP customer files, records, customer service data, training and program contracts, electronic requisitions, purchase orders, internal tracking mechanisms, reports and fiscal data directly related to customer expenditures.
· Facilitates and assists with outreach material and events including off site sessions designed to promote program availability and customer intake/registration.
· Schedules customers for CSP activities, records information on unit calendars and in database.
· Responsible for overseeing and coordinating data entry and record maintenance to produce routine reports within specified timelines to applicable staffs and management for continuous quality improvement, efficiency, and monitoring of progress towards contracted performance goals.
· Responsible for maintaining current knowledge of program regulations, management information system/internal database procedures and functions and developing record keeping and/or system processes to incorporate changes in regulations or to maintain/increase efficiency.
· Responsible for maintaining records and reporting data for individual staff, communities, and program activities and compiling comprehensive reports for continuous program and process improvements, accuracy in records and performance achievement.
· Responsible for ensuring that records are processed in accordance with program procedures and meet applicable governing regulations and internal guidelines. This includes checking data for accuracy and returning data to staff for correction as necessary to comply with contracted standards and avoid monitoring findings and disallowed costs.
· Responsible for internal review of program files to prepare for yearly internal and external monitoring.
· Responsible for maintaining updated versions of unit contracts, regulatory instructions, operations manuals, reference resources, and policies/memos issued by local, state, and federal sources.
· Assists with researching, recommending, and processing requests for approval of new material, supplies, equipment, and software, per established agency procurement policies and procedures.
· Responsible for executing mass mailings, including routine post program follow-up, applicant inquiry correspondence, and registered mail.
· Responsible for maintaining current knowledge of applicable program regulations and ensuring timely distribution to staff as well as training staff on new or updated database functions. Represents unit at all data system related training sessions and meetings to maintain up to date knowledge of systems and makes recommendations to the Project Coordinator for dissemination of information to staff.
· Responsible for gathering, verifying, and preparing for required signatures staff sign-in records, purchase orders, contracts and training agreements, transmittals, electronic requisitions, payment requests and all documents requiring approval.
· Responsible for developing and generating specialized reports as needed.
· Responsible for providing technical assistance to staff to ensure that data is entered into internal database and tracking systems and records are managed according to established policies and procedures and in compliance with program regulations.
· Assists the Project Coordinator with special projects and coordinates data with all program partners, communities, and training/supportive service vendors.
· Responsible for processing requests for all equipment service needs in accordance with established protocols to ensure equipment and systems remain operational with little or no down time. Coordinates scheduling of routine maintenance with DCC and related service providers.
· Creates and updates forms, tracking mechanisms, promotional material, brochures, flyers, announcements, posters, signs, and related documents.
· Assists with all functions of the CSP including scheduling, maintaining of unit schedules and calendars, data verification, and data entry of services and activities into database.
· Assists with program operations as needed including assisting job seekers and employers.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
This position requires an associate degree or coursework in Accounting, CIS or Data Management and two (2) years of experience in managing/maintaining reports and records. Data management in Federal, State, or local job training, and/or placement programs is preferred. The Program Data Specialist is expected to possess expert level knowledge of Microsoft software, especially Excel and database operations.
This position requires extensive analytical, organizational, and problem-solving skills with a general knowledge of accounting principles, including expenditures, accounts payable/receivable, and customer data base software operations. Must be able to comprehend, analyze and apply complex programmatic regulations to systems and processes, and relay resulting changes to management and staff.
Knowledge of the State One Stop Management Information Service System and APEX reporting system, the Michigan Talent Connect system, and state and federal reference sites as well as Internet resources as they relate to employment and training programs, is preferred.
The Program Data Specialist must possess excellent interpersonal and customer service skills; must be able to adapt to various customer situations and possess strong interpersonal skills to assist customers, employers, and staffs in meeting their objectives, while complying with applicable regulations regarding record accuracy and service documentation.
The Program Data Specialist must possess excellent written communication skills and the proven ability to articulate thoughts clearly on paper with proper grammar, punctuation, and the ability to apply language rules.
SUPERVISION: None
USE OF THIS POSITION DESCRIPTION:
This job description is not intended, nor should it be construed to be an all-inclusive list of duties performed but is to serve rather, as a set of guidelines to act as a measure to assure fair and equitable pay decision regarding jobs at DCC. Individuals in this position are expected to perform other duties as requested.
Job Type: Full-time
Salary: From $35,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Work Location: In person
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