Part-time Computer Operations Specialist
05/11/2022 01:13:20 PM
GREAT OPPORTUNITY FOR ENTRY LEVEL I.T. POSITION
*Part-time work on Tuesdays/Wednesdays preferably 8.0 hours/day.*
The role of the Computer Operations Specialist is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools, as well as require that the individual give in-person, hands-on help at the desktop level.
The Computer Operations Specialist will work closely with the Computer Operations Coordinator in all areas of Information Technology. This person will be exposed to valuable learning experiences related to network administration and planning, software licensing, vendor negotiations, desktop and server upgrades, and firewall and security configuration.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Follow all Federal and State guidelines regarding the acquisition, maintenance and disposal of equipment.
Assist with maintenance and regulation of server backups on a daily basis.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and peripheral devices, printing/scanning devices, presentation equipment, and other products.
Install anti-virus software.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Test fixes to ensure problems have been adequately resolved.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Collaborate with Computer Operations Coordinator to ensure efficient operation of the company’s desktop computing environment.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problem resolution, and escalate problems (when required) to the Computer Operations Coordinator.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Conduct research on desktop products in support of PC procurement and development efforts.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Career Specialist – Full and part-time
05/11/2022 01:12:41 PM
*Full and Part-time positions available*
Minimum qualifications required for this position include:
- Excellent professional administrative skills desired
- A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
- High school diploma or GED required; additional education in a related field preferred, but not required.
- Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
- Ability to present program information to job seekers, community agencies, and employers.
- Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
- Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
- Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
- Home base location will be assigned. Candidates must be able to work at any of six Detroit locations, as needed.
- Candidates bilingual in Arabic/English or Spanish/English encouraged to apply.
Full-time hours: 8:30 a.m. to 5:00 p.m.
Part-time hours: 10:00 a.m. to 3:00 p.m.
Employment Services Coordinator
05/11/2022 01:12:01 PM
*Position is for Michigan Works! location at 7 Mile and Gratiot/Detroit,MI OR
W.Warren near Southfield Freeway, Detroit, MI
Individuals who speak/read/write fluently in Arabic and English are
encouraged to apply
The Employment Service Coordinator is responsible for providing direct supervision of staff and oversight of ES program operations at all DESC center locations in accordance with provisions in the ES manual and local policies and procedures. This person is also responsible for coordination of facilities and services to customers with DESC and the One Stop Center partner agencies. This includes the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment. The Employment Service Coordinator will promote excellence in customer service, provide guidance, direction and instruction to center ES staffs, coordinate scheduling to maintain proper coverage of all centers, and provide accurate reporting of ES data.
- Oversees the daily operations of the ES Center to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and state mandates.
- Coordinates staff scheduling to ensure sufficient coverage of the ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support of reported levels of service.
- Maintains effective and mutually beneficial relationships to enhance the One Stop Center services with One Stop staff and partners, including actively participating in regular meetings and coordinating communication between center and program staffs.
- Compiles and submits required reports within specified deadlines ensuring accuracy of data and maintains the necessary back-up records to support data and reporting for the center. Ensures confidentiality of records in compliance with the ES manual guidelines and local policies.
- Provides direction and guidance for ES staffs and on-going coaching to meet quality and performance goals. Trains new staff in center operations, monitors professional development and maintains staff performance tracking and evaluations.
- Maintains and orders supplies through the ES Program Manager and coordinates facility, equipment and IT support through procedures appropriate to each center.
- Facilitates quality customer service while providing a user-friendly atmosphere in the Service Centers.
- Presents program orientation sessions at various events, meetings, rapid response worker orientations, and community agencies to market services available at the various
- May facilitate job search skills workshop sessions to include resume writing, interviewing and mock interviewing and use of various Internet based job search resources.
Career Specialist – part-time
05/11/2022 01:24:11 PM
Great opportunity for those interested in workforce development. The career specialist is responsible for assisting customers of Michigan Works! Service Centers in their search for employment and directing them toward additional workshops or programs from which they may benefit. This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, Center, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the services available to customers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the centers.
Minimum qualifications required for this position include:
- Excellent professional administrative skills desired
- A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
- High school diploma or GED required; additional education in a related field preferred, but not required.
- Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
- Ability to present program information to job seekers, community agencies, and employers.
- Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
- Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
- Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
- Home base will be provided; must be able to work at all locations as needed: Southgate, Dearborn, Highland Park, Livonia and Wayne. Must have your own transportation.
Currently Open Procurement Opportunities
REQUEST FOR PROPOSAL Cold Patch / UPM RFP 22-02 Click Here to download
REQUEST FOR PROPOSAL Radio Programming and Maintenance Services RFP 22-01 Click Here to download
REQUEST FOR PROPOSAL #21-03 – Request for Proposal for 911 Consolidation Feasibility Study Click Here to download
Closed Procurement Opportunities
REQUEST FOR PROPOSAL #21-01 – Request for Proposal for 911-Maintenance-Support
REQUEST FOR PROPOSAL #20-04 – Request for Proposal For Information Technology Network Engineering & Support Services
REQUEST FOR PROPOSAL #20-03 – Request for Proposal For Assessment IV Professional Environmental Consulting Svcs
REQUEST FOR PROPOSAL #20-01 – Request for Proposal For IT Technical Services – Closed