Career Development Facilitator/Career Coach – PATH/FAE&T
05/02/2026 01:36:24 PM
DEPARTMENT: PATH/FAE&T PROGRAMS
RESPONSIBLE TO: PROGRAM MANAGER
GENERAL SUMMARY:
The Career Coach is responsible for providing employment and vocational activities and services for PATH and FAE&T program customers while facilitating a successful job search for customers leading to a positive employment outcome and the ultimate goal of self-sufficiency. Provides customer service, instruction, coaching, and guidance. Assesses customer skills, needs, barriers to employment, and employment and training goals. The Coach is responsible for preparing customers for work experience, training, and employment opportunities. In order to attain multiple Federal, State, and local performance measures, the Career Coach is expected to meet or exceed program goals individually assigned to them, including but not limited to Unsubsidized Employment placements, Vocational Educational Training (VET), Community Service (CSP) and Work Experience (WEP) enrollments, and Subsidized Employment (as funding allows).
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Conducts program orientations, meets one-on-one with customers assigned to caseload to identify barriers to employment, to assist with career preparation, and to provide job listings and training opportunities. Discusses in detail the general expectations and guidelines of the program, completion of job search activity logs, and paperwork/documentation collection days. Processes open lab referrals to assist customers in remedial education for possible training and/or employment opportunities.
- Utilizes coaching tools and techniques to create a positive, supportive, and non-judgmental atmosphere for customers.
- Develops and updates comprehensive Individual Service Strategies with each participant to include barrier/needs assessment identification and steps for barrier removal to allow for education and employment goal attainment.
- Maintains a thorough knowledge of Federal, State and local welfare program regulations, guidelines, procedures, policies as well as all database programs used in the department (OSMIS, TuaPath, Launchpad).
- Responsible for maintaining the required number of individual core and non-core activity enrollments, placements, retentions, and employer contacts set forth by program management while remaining within strict Federal, State, and local welfare program regulations and guidelines with regards to program expenditures and the attainment of the minimum hourly wage and cost per placement.
- Completes weekly placement activity reports identifying weekly placements in both core and non-core activities to ensure that program goals are met/exceeded.
- Completes weekly actual hours reports by entering customer actual hours of participation into OSMIS according to hours documented on weekly attendance logs by customers.
- Responsible for conducting general and FAE&T orientation, individual orientation, job readiness workshops and providing resource center coverage on a rotational/as needed basis.
- Participates in AJC events, training and career fairs, resource fairs, and community events.
- Communicates and coordinates effectively with AJC staff to ensure a smooth flow of customers within the office and to ensure that customers are serviced in a timely manner.
- Refers customers to Talent Acquisition Specialist and coordinates service delivery to facilitate placement into work-based training and/or employment.
- Assists customers in developing and updating their Individual Service Strategy (ISS) and providing resources, removing barriers to employment, and/or issuing supportive services to increase participation in the Welfare Program.
- Processes and completes paperwork/documentation for purchase orders for customer supportive services according to the established State, local, and program policies, procedures, and lead-time requirements.
- Screens customers for Vocational Educational Training (VET) activities. Completes VET eligibility forms and contracts. Gathers all required VET documents, including but not limited to; school/training information, curriculum, schedule, cost of training (if applicable) for VET approval by program management. Responsible for reviewing and explaining to customers all VET contract documents and attendance requirements. Tracks customer academic progress/grades and attendance. Contacts customers when VET contract has ended to gather additional VET documentation to enroll into another VET module/semester or enroll customer in another core activity. Ensures VET contract, customer file, and all VET documentation is accurate before submitting it to OSMIS staff for data entry.
- Responsible for verifying all employment information reported by customers and completing the required employment verification form. Via e-mail, notifies DHHS of all customers’ employment status and case notes employment information. Submits customer file along with employment verification form and case notes to OSMIS staff for data entry.
- Upon welfare program data validation/verification requests and/or any other audits/monitoring visits by the either the Federal, State, or local monitoring agencies, assists program management and OSMIS staff by reviewing and providing up-to-date, complete, and accurate files, records, and documents of all welfare program customer participation activities.
USE OF THIS JOB DESCRIPTION:
This job description is not intended, nor should it be construed to be an all-inclusive list of duties performed but is to serve rather as a set of guidelines to act as a measure to assure a fair and equitable pay decision regarding DCC jobs. Individuals in this position are expected to perform other duties as required.
Job Type: Full-time
Pay: From $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- workforce development: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
Career Development Facilitator/Career Coach – PATH
05/02/2026 01:49:54 PM
The Career Development Facilitator (CDF)/Coach is responsible for providing employment and vocational activities and services for welfare program customers while facilitating a successful job search for customers leading to a positive employment outcome and the ultimate goal of self-sufficiency. Provides customer service, instruction, coaching and guidance. Assesses customer skills, needs, barriers to employment, and employment and training goals. The CDF/Coach is responsible for developing significant employment and training opportunities for customers by establishing contacts/partnerships with local employers, schools, training providers, and various community organizations. In order to attain multiple Federal, State, and local performance measures, the CDF/Coach is expected to meet or exceed program goals individually assigned to them, including but not limited to Unsubsidized Employment placements, Vocational Educational Training (VET), Community Service (CSP) and Work Experience (WEP) enrollments, as well as Subsidized Employment and On-the-Job Training (OJT) placements (as funding allows).
Position Details
Minimum Qualifications:
- Experienced (Non-Manager)
O*NET Code:
- 21-1012.00
O*NET Occupation:
- Educational, Guidance, and Career Counselors and Advisors
Education Required:
- Associates Degree
Job Characteristics:
- Full-time
Additional Requirements:
Experience in marketing, sales, human services, job development or placement and knowledge of local labor market preferred.
The CDF/Coach should possess good communication skills, both written and verbal, and the ability to work independently.
MS Office experience
Database usage helpful
Job Type: Full-time
Pay: From $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- workforce development: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
911 Telecommunicator
05/02/2026 01:53:22 PM
Pay: $24.83 – $29.59 per hour
Job description:
Please send resume and cover letter in PDF format!
TITLE: 911 Dispatcher
DEPARTMENT: Downriver Mutual Aid 911 Call Center
RESPONSIBLE TO: Shift Supervisor/Director
GENERAL SUMMARY:
To perform both Police and Fire Dispatching. The work involves accurate, concise, and comprehensive
preparation of correspondence, records, and reports; responsible clerical work requiring a knowledge of
call center practices and procedures; a proper and efficient use of police/fire radios, emergency and nonemergency telephone systems, and legal use of the LEIN and radio systems. Must be available to work
weekends, holidays, varying shifts, and overtime.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
An employee in this position may be called upon to do any or all of the following essential duties: (These
examples DO NOT include ALL of the duties which the employee may be expected to perform.)
- To assist the general public in customer services functions by answering telephones, 911 calls, and
emergency and non-emergency calls.
- Responsible for dispatching by contacting police officers and/or fire personnel on radio console and
type data into computer aided dispatch system at the same time as a call is being dispatched.
- Responsible for remaining calm under pressure, exercising good judgement, and making sound
decisions in emergency situations. Working environment is frequently fast-paced with work performed in
confines of the dispatch center while prioritizing calls for service.
- Responsible for speaking and understanding English clearly and distinctly over communications
equipment. Communicate clearly and concisely, both orally and in writing.
- Responsible for establishing and maintaining effective working relationships with those contacted
in the course of work.
- Responsible for learning, interpreting, and applying departmental policies and procedures, and
federal communications commission voice-radio regulations.
- Responsible for answering incoming calls on the telephone of both an emergency and nonemergency nature and responding appropriately to those calls.
- Responsible for maintaining records by entering, clearing, and verifying all warrants, missing
persons, stolen articles, stolen vehicles, and enter property into computer systems, and completing all
necessary paperwork.
- The handling of sensitive and/or confidential information of a written or verbal nature.
- Operate various pieces of office equipment, such as computers, camera feeds, copy machine, fax,
telephone, police/fire radios and CAD, other dispatch radios.
- Responsible for warrants, their confirmation with other police departments, recall from LEIN entry,
and properly recording this information along with their disposition.
- Responsible for requests, queries, and entries into the LEIN system involving, but not limited to:
1. Criminal histories, driving records, personal protection
2. Driving records
3. Personal protection orders and court orders
4. Warrants
5. Property
6. Guns
7. Motor vehicles
8. NCIC and SOS files communicating with other terminals via the LEIN system
- Perform other duties and assume other responsibilities as delegated or assigned.
FORMAL EDUCATION:
Is required to process knowledge necessary to understand basic operational, technical, or office
processes. Level of knowledge equivalent to a high school diploma or GED.
BACKGROUND INVESTIGATION:
Employee must possess good moral character as determined by a favorable comprehensive background
investigation and free of conviction of a crime punishable by more than one year.
OVERALL PHYSICAL DEMANDS:
- The workplace environment is designed to facilitate persons with mobility restrictions.
- Sitting at a radio console and performing deskwork continuously with an upward and downward flex
of the neck.
- Occasionally lifting and/or carrying of files, office supplies, books, and boxes, not weighing more
than 10lbs.
- Frequently reaching and handling telephones, radio buttons, supplies, and files with associated
paperwork.
- Fine dexterity is utilized continuously during operation of computers, radios, and phones.
- Vision required to be 20/20 or corrected to continuously read documents, monitor computer
screens, prisoners, camera feeds, and radio equipment.
- Hearing and talking to effectively communicate with personnel and public in person, via telephone,
and/or radio while handling other duties simultaneously
- The environment has continuous exposure to the noise of radios, telephones, alarms, and voices
while monitoring computers, and camera feeds
Job Types: Full-time, Part-time
Benefits:
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Employment Services Coordinator
05/02/2026 01:56:30 PM
The Employment Service Coordinator is responsible for serving as the Team Leader at their assigned location, providing mediated and facilitated services to Employment Service (ES) Center customers in accordance with provisions in the ES Manual and local policies and procedures, overseeing the ES Specialist staff in daily tasks, and coordinating the ES Program with One Stop Center staff and One Stop partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment and conducting a variety of job search related workshops and seminars. Finally, the Employment Service Coordinator will promote excellence in customer service, guidance, direction, and instruction leading to a successful job search and ultimate employment for Employment Service Center customers and ensure program performance measures and corresponding documentation.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Oversees the daily operations of the ES Center to ensure high quality career development service delivery to all customers in adherence with program regulations, agency policies, and state mandates.
· Coordinates staff scheduling to ensure sufficient coverage of ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support reported levels of service.
· Maintains effective and mutually beneficial relationships to enhance One Stop Center services with One Stop staff and partners including actively participating in regular meetings.
· Submits weekly service level reports and making recommendations for improved ES Center resources and equipment, One Stop partner coordination, staff professional development and staff performance tracking.
· Assists customers with registration for and Intake of Trade Act programs, preparing the customer for meeting the requirements for entry into classroom training or accessing other Trade Act services.
· Conducts Job Search Skills Workshops for One Stop Center customers that include, but are not limited to resumes, cover letters, interview techniques, thank-you notes, telephone skills, and effective job search techniques.
· Presents program orientation sessions at various events, meetings, worker orientations, and community agencies to market services available at the various ES Centers.
· Facilitates quality customer service while providing a user-friendly atmosphere in the Employment Service Center.
· Screens, interviews, and matches customers to job openings; acting as a referral agent to the One Stop job developers and local businesses.
· Responsible for maintaining and updating job search materials and employment opportunities bulletin board and developing flyers, hand-outs and other informational materials.
· Oversees the maintenance of accurate records of customers’ job search activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.
· Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.
· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
· Assists customers with operating computerized software and tutorials in the Resource Center: MOIS, Internet, Microsoft software applications, GED preparation, Open Options, O*NET, basic skills tutorials, and self-assessment instruments.
· Performs testing in accordance with provisions in the ES manual utilizing state approved instruments.
· Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources.
· Keeps updated on business changes in the work place to provide customers with current and relevant information including available employment opportunities, local labor market conditions, One Stop and community programs, and educational and vocational information.
· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the ES Center.
· Assists customers in developing and posting professional electronic resumes on Michi-gan’s Talent Bank, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
· Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
· Assists employers in registering and positing job openings on the Michigan’s Job Bank and providing guidance to employers on searching for qualified candidates from DCC’s ES customer pool and Michigan’s Talent Bank.
· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services in the ES Center and processing all required forms and documents in a timely manner to comply with these regulations.
· Monitors performance levels according to contractual goals on a regular basis and implementing corrective action as necessary to ensure that contracted program performance measures are met or exceeded.
· Responsible for supervising Career Specialists, Employment Specialists and Employment Service Assistance.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
· Bachelor Degree in Human Services or related field is preferred.
· One year of experience in an employment service or placement service setting, teaching, or human service environment.
· Excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people and able to deliver effective seminars and conduct workshops.
· Excellent customer service skills. Must possess excellent interpersonal skills and ability to communicate effectively with diverse customer base to resolve customer complaints, staffing issues and program coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills. Proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills and ability to learn and apply job search skill techniques to direct customers in their job search.
This job description is not intended, nor should it be construed to be all-inclusive.
*May be required to report to other sites for coverage purposes as needed.
Job Type: Full-time
Pay: From $21.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- supervisory: 2 years (Required)
Work Location: In person
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