Bilingual Career Specialist – Part-time
07/12/2024 08:44:54 AM
Great opportunity for those interested in workforce development. Bilingual skills in Arabic/English required.
The career specialist is responsible for assisting customers of Michigan Works! Service Centers in their search for employment and directing them toward additional workshops or programs from which they may benefit. This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, Center, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the services available to customers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the centers.
Minimum qualifications required for this position include:
- Excellent professional administrative skills desired
- A minimum of one (1) year experience working with customers or clients, preferably in a placement, educational, human service, or career development capacity.
- High school diploma or GED required; additional education in a related field preferred, but not required.
- Ability to articulate thoughts clearly, both written and verbally, with proper grammar, punctuation and to apply language rules.
- Ability to present program information to job seekers, community agencies, and employers.
- Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.
- Excellent interpersonal skills and the ability to maintain professional, friendly relationships with all visitors to the Michigan Works! Service Centers, including job seekers, partner staff, employers, program administrators and monitors.
- Home base is located in Dearborn, MI but will need to be able to work at other local offices as needed. Must have your own transportation.
- Demonstrated proficiency in Microsoft Office – Word, Excel, and various Internet and job search applications.
Program Coordinator
07/21/2024 09:41:45 AM
LE: PROGRAM COORDINATOR
DEPARTMENT: WayneLINC
RESPONSIBLE TO: PROGRAM MANAGER
GENERAL SUMMARY:
The Program Coordinator is responsible for handling all phases of data gathering and reporting for the WayneLINC program. Responsible for compiling performance statistics for continuous quality improvement and tracking performance towards contracted goals, maintaining hard copy and electronic records in accordance with applicable federal, state and local regulations, and adhering to established data processing and record maintenance procedures. Duties include maintaining updated manuals and policy issuances for staff reference, coordinating distribution of process and policy changes and updates in regulations to all staff, providing administrative support and quality assurance to maintain data integrity. Assists Manager in developing process, file and work flows, verifies files and data entry, and produces reports within specified deadlines and coordinates payment request processing.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Oversees the operation of all internal and external unit data systems including Wayne LINC program customer files, employer records, customer service data, training and program contracts, electronic requisitions, purchase orders, internal tracking mechanisms, reports and fiscal data directly related to customer expenditures.
- Facilitates and assists with creating process and workflows for the WayneLINC team.
- Trains and supervises Data Specialists and provides guidance and day to day oversight of their work.
- Responsible for overseeing and coordinating data entry and record maintenance to produce routine reports within specified timelines to applicable staffs and management for continuous quality improvement, efficiency, and monitoring of progress toward contracted performance goals.
- Responsible for maintaining current knowledge of program regulations, state management information system and internal database procedures and function and developing record keeping and/or system processes to incorporate changes in regulations or to maintain/increase efficiency.
- Responsible for maintaining records and reporting data for individual staff, centers and program activities and compiling comprehensive reports for continuous program and process improvements, accuracy in records and performance achievement.
- Responsible for ensuring that records are processed in accordance with program procedures and meet applicable governing regulations and internal guidelines. This includes checking data for accuracy and returning data to staff for correction as necessary to comply with contracted standards and avoid monitoring findings and disallowed costs.
- Responsible for assisting with internal review of program files to prepare for yearly internal and external monitoring with WayneLINC team.
- Responsible for maintaining updated versions of unit contracts, regulatory instructions, operations manuals, reference resources and policies/memos issued by local, State, and federal sources.
- Responsible for maintaining current knowledge of applicable program regulations and ensuring timely distribution to staff as well as training staff on new or updated database functions. Represents unit at all data system-related training sessions and meetings to maintain up to date knowledge of systems and makes recommendations for dissemination of information to staff.
- Responsible for gathering, reviewing, verifying, and preparing for Manager signatures the staff sign-in records, purchase orders, contracts and training agreements, transmittals, electronic requisitions, payment requests and all documents requiring approval.
- Responsible for developing and generating special reports as needed.
- Assists with researching, recommending, and processing requests for approval of new material, supplies, equipment, and software, per established agency procurement policies and procedures for the WayneLINC team.
- Responsible for providing technical assistance to staff at all SEMCA sites to ensure that data is entered into OS/MIS and/or any internal database and tracking systems and records are managed according to established policies and procedures and in compliance with program regulations.
- Responsible for organizing, tracking, and maintaining a smooth flow of customer data into and out of the SEMCA service centers.
- Responsible for assisting with monitoring and preparing for local, state, and federal monitoring visits and/or audits.
- Responsible for processing requests for all equipment service needs in accordance with established protocols to ensure equipment and systems remain operational with little or no down time. Coordinates scheduling of routine maintenance with DCC and related service providers.
- Assists WayneLINC staff in creating and updating forms tracking mechanisms promotional material, brochures, flyers, announcements posters, signs, and related documents.
- Assists with all functions of the WayneLINC departments including scheduling, maintaining of unit schedules and calendars, disseminating and distributing information to the team and AJC programs and partners.
- Responsible for executing mass mailings, including routine post-program follow-up, applicant inquiry correspondence, and registered mail.
- Assists with Resource Room operations as needed, including assisting job seekers and employers.
Business Services Representative
07/21/2024 10:03:37 AM
TITLE: BUSINESS SERVICE REPRESENTATIVE (BSR)
DEPARTMENT: WayneLINC
RESPONSIBLE TO: PROGRAM MANAGER
GENERAL SUMMARY:
This staff person is responsible for serving all customers who are seeking employment. The Business Service Representative is expected to develop work-based training, such as on-the-job training, apprenticeships, transitional jobs, and job placement opportunities for customers. The Business Service Representative will work cooperatively with all program staff, especially the BSR team. The individual in this position markets and explains all programs and other special projects/programs mandated by SEMCA and/or other funding sources. Works directly with the business community and the customers. This involves marketing primarily through direct contact with the business community. This staff person is also a liaison between the business community, local unions, and officials for the DCC and is responsible for attaining the ultimate program goals of placing customers into permanent unsubsidized employment. This goal must be accomplished while following all local, State, and Federal regulations and guidelines. Must be knowledgeable and instrumental in attaining all performance measures and benchmarks. These duties include identifying and securing employers with bona-fide job openings, promoting all employer services, developing formal training contracts, and working cooperatively with all related partners. The Business Service Representative will be responsible for meeting specific performance goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Markets and explains programs to the business community. This involves marketing by direct contact (cold calls, site visits, phone calls, written communications, etc.) to the business community.
- Promotes and explains all services offered through American Job Centers (AJC) / Michigan Works to employers. Identifies job openings suitable for program customers. Enters or facilitates job order entry into systems, recruits candidates through resume searches, case managers, workshops, hiring events and other methods. Facilitates placements of program customers.
- Tracks, posts, and follows up on job orders developed and posted with businesses. Coordinates openings with BSR team and / WayneLINC team until they are filled or removed from the active open orders.
- Develops and implements marketing strategies to outreach employers .
- · Participates in business retention or expansion efforts in the Wayne County area. Provides technical assistance to local industries to resolve problems or deficiencies discovered.
- Demonstrates the ability to exceed placement and average wage goals, while developing larger, multiple-placement companies. Has the ability to understand all programmatic eligibility guidelines, including performance measures. Assists in the focus of placing “SAVES” during follow-up to ensure performance measures are met or exceeded.
- Meets with WayneLINC team weekly or as often as needed to review open and filled job orders and the status of referrals to open positions made by the CDF team members.
- As assigned, negotiates, and oversees formal work-based training contracts between the business community and the DCC. Completes pre-site visits, develops contracts, monitors customer’s progress, and monitors all paperwork. Responsible for ensuring paperwork is accurate and processed in a timely manner, meeting all deadlines.
- Attends and represents program, as assigned, at all required meetings, both internal and external. Works with DCC and Michigan Economic Development Department to obtain new leads and identify employers.
- Serves as lead in planning, developing, coordinating, organizing, and hosting successful on-site and off-site job fairs with local business community and educational providers.
- Reads and understands the Program Management Information Guide and Policy Issuances and any specific guides, manuals and official policies related to service delivery.
- Works individually or with a team to ensure that customers are adequately pre-screened, interviewed, selected, and matched with training and direct job openings, and acts as the referral agent to employers if necessary.
- Works as part of a team to assist customers in identifying career goals by helping in the development of the customer’s career/employment plan.
- Maintains and updates a working knowledge of the Local, Federal, and State program regulations and guidelines to assure program compliance.
- Makes presentations for customers, employers, staff/partner services at meetings, conferences, seminars, job clubs, and business events, etc. to increase knowledge and engagement in program services.
- Any and all other duties as required.
Detroit Business Services Representative
07/21/2024 11:28:29 AM
This staff person is responsible for assisting DESC customers who are seeking employment. The Business Service Representative is expected to develop Work Based Training opportunities, including, on-the-job training, apprenticeships, and job placement opportunities for customers. The individual in this position markets and explains all available services, funding, benefits, and current special projects/program available to the business community. This involves marketing primarily by direct contact to the business community. This staff person will communicate with the business community, local unions, and related partnered entities. This individual is responsible to attain the employment related program goals of placing customers into permanent unsubsidized employment as part of a coordinated team effort. This goal must be accomplished while remaining within detailed, restrictive State, and Federal regulations and guidelines, as well as the attainment of multiple State-performance standards and benchmarks. These duties include identifying and securing employers with bona-fide job openings and developing and entering into formal binding training contracts as an official representative of the agency.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
> Markets and explains the services to the business community. This involves marketing by direct contact to the business community. It is expected that time will be spent in the field making marketing and service calls to employers’ places of business. It is also expected that this individuals time will be spent in the office completing paperwork, entering job orders, scheduling appointments, facilitating hiring events, making marketing calls to businesses, and attending meetings. This individual may meet directly with job seekers both individually and through group sessions. May travel to other DESC Center locations to help with employer events and/or serve customers (job seekers).<
> Promotes and explains all services offered through Michigan Works! to employers. Identifies job openings suitable for program customers. Enters or facilitates job order entry into the Michigan Talent Connect. Facilitates placements of program customers.<
> Tracks, postings and follows-up on job orders developed and posted with businesses. Coordinates openings with internal our team until they are filled or removed from the active open orders. Works cooperatively with BSRs from DESC and other contractors/partners.<
> Develops and implements marketing strategies to outreach employers and secures, bona-fide job openings of 25+ new openings per week for the training and/or job placement of customers while ensuring quality services and high job retention. Promotes markets and utilizes Work based training, such as on-the-job training, career ladder employment openings to businesses called on.
> Participates in business retention or expansion efforts in the Detroit area. Provides technical assistance to local industries to resolve problems or deficiencies discovered. <
> Demonstrates the ability to exceed placement and average wage goals, while developing larger, multiple-placement companies. Has the ability to understand all programmatic eligibility guidelines, including performance measures. Assists in the focus of placing customers during follow-up to ensure performance measures are met or exceeded.<
> Meets with Career Coaches/Career Specialists weekly or as often as needed to review open and filled job orders and the status of referrals to open positions made by the DCC DESC team members.<
> If assigned, negotiates, and oversees formal Work Bases Training contracts between the business community and the DESC. May complete pre-site visits, develops OJT contracts, monitors customer’s progress, and monitors all OJT paperwork. Responsible for ensuring paperwork is processed as required and in a timely manner. Meets or exceeds all programmatic goals including all employment related goals. <
> Attends and represents unit, as assigned, at meetings, provides written notes/summary of meeting to assigned team. Works with Economic Development Department as well as other State and local entities focusing on employer and business needs.<
> Serves as lead in planning, developing, coordinating, organizing, and hosting successful on site and off-site Job Fairs with local business community and educational providers. <
> Markets, coordinates, and utilizes the DESC Mobile Unit for special employer hiring events according to DESC policy.<
> Reads and understands the Program Management Information Guide and Policy Issuances. Maintains and updates a working knowledge of the Federal and State regulations and guidelines to assure job placement compliance.<
> Works with our team to ensure that customers are adequately pre-screened, interviewed, selected, and matched with training and direct job openings, and act as the referral agent to employers if necessary.<
> Works as part of a team to assist customers in gaining career goals by helping in the development of the customer’s career/employment plan.<
> Makes presentations at conferences, seminars, clubs, DESC centers, partner agencies and business meetings to build educate and support throughout the community.<
> Works with union officials to explain programs, build relationships, and obtain joint concurrence on training contracts, as required by Federal regulations.<
> Assists the management team in identifying and assessing labor market information to be used to develop new and viable training areas. Works cooperatively with all business service staff including DESC and partner staff.<
> Develops and promotes Apprenticeship opportunities for customers.<
> Creates professional marketing materials to promote programs and services.<
> Completes and processes all required forms and documents required by internal procedures and/or State of Michigan in a timely manner to ensure accurate and complete recording of customer activities and outcomes. <
> Maintains working knowledge of all computer-based programs used in the department in the preparation of OSMIS/Launchpad documentation, career preparation, occupational information, customer/employer correspondence, job listings, and training opportunities. <
> Utilizes computer to enhance job development and customer referrals, updates ISS, and documents all case management on MIS for customers. Must be willing to work weekends and evenings as needed for special events.<
> Understands and ensures all performance measures are met; assists exited customers in follow-up return to work through job placement efforts.<
> Facilitates job club and other workshops to assist customers in obtaining employment.<
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:<
>A Bachelor’s Degree is preferred with three (3) years work experience in any, or a combination of, the following areas: marketing, sales, human services, job development, account management, business services and job placement. Must be a self-starter, very original, highly flexible and possess the ability to handle a variety of tasks concurrently. Must be willing to obtain any credentials or certifications required/needed. Must be willing to complete any required training/workshops. Knowledge and experience of the local labor market is advantageous for the potential candidate. Must possess good communication skills at all levels (both written and verbal), and the ability to work independently. Successful experience in securing and filling job openings, and the ability to prepare, submit, and maintain accurate reports are required.
The Business Service Representative should be flexible in inter-personal relationships as he/she is regularly presenting, explaining, listening to and assisting others.
Additional duties as required.
Career Coach/Navigator
07/22/2024 11:44:56 AM
Job description
The Career Coach/Navigator is responsible for providing direct services to the customer: outreach, recruitment, registration, enrollment, career assessment, job search assistance, resume writing, goal setting, supportive services, referral, training, case management, retention, and follow-up. The Career Coach will guide their customers through researching the labor market, career pathways, barrier removal, partner services, resource attainment, training selection, and job placement. May assist in AJC Resource Room to identify career opportunities related to the grant while serving job seekers. Will be required to work a flexible schedule and at various locations when needed to cover special events and accommodate customers’ schedules. The Career Coach will be responsible for meeting specific program goals.
Overview of duties:
· Establish contacts within the community to recruit eligible customers. Ensure that contracted goals are met or exceeded. Works closely with the Career Navigators to connect customers to training opportunities.
· Instruct customers with the Pure Michigan Talent Connect process and screen for opportunities available through the program.
· Conduct orientation/information sessions on available opportunities, complete prescreening to determine suitability and eligibility for services. Perform registration of customers into program, ensuring that enrollment, and all available activity goals including training are met. Gathering necessary support documents and tracking training progress including attendance and completion/credential attainment.
· Inform customers of all available options, opportunities, and corresponding program requirements including eligibility determination. Will assist and/or refer customers who do not meet suitability or enrollment requirements, as requested. Maintain working knowledge of eligibility and service availability of programs operated by the American Job Center and partners to provide customers with accurate information when making referrals.
Responsible for providing career research and planning, advising in employment and training options, conducting needs assessment, recording customer needs, activity plans, and goals and performing customer assessment. Provides job search assistance to customers including one-on-one job search assistance.
· Provide career development guidance to customers, administer assessments, and explain assessment results.
· Responsible for completing accurate and timely registration and/or certification of customers for various programs in compliance with funding source and other applicable regulations. Complete timely data entry into database, entering customer status, activities, supportive service, and other relevant information.
· Responsible for maintaining updated knowledge of all programmatic regulations including Federal, State, and local policies and procedures for the program and those operated within the (AJC) as well as new programs as they become available.
· Responsible for conducting active case management and follow-up of all program customers. Active participation in case management meetings. Maintain regular customer contact and provide applicable case management services and track planned services.
· Maintain working knowledge of available community resources and networking with community agencies to allow for immediate referral of customers who need additional services. Complete supportive service requests when outside agencies cannot provide needed resources.
· Complete all necessary paperwork for enrollments, activities and training, including support documentation. Meet or exceed program goals for all activities.
· Conduct Workshops including arranging for guest speakers and employers as appropriate. Develop and present specialized workshops relating to job search techniques, career development, labor market information, career research, training opportunities and other relevant topics to assist customers.
· Visit training sites and schools. Assist in program outreach / special events including Education and Training Fairs, Community Resource Events and Job Fairs.
· Work with Career Navigators and Business Service Representatives (BSRs) to match customers to current job orders. Assist BSRs with work-based training contracts and support documentation.
· Maintain thorough understanding of program performances measures to ensure that customers are placed appropriately according to performance measure requirements.
· Will assist in filling current openings and work-based training opportunities with program customers. Coordinate and assist with special events. Provide prescreened referrals for open orders. Meet or exceed placement goals set forth. Work cooperatively with DCC team during the coordination of large-scale hiring events.
· Responsible for performing follow-up to reach customers during post program follow-up in accordance with established procedures and programmatic regulations. Work with customers to ensure they are re-employed in a timely manner.
· Attend meetings as required. Attend relevant workshops and training for professional development as requested.
· Assist with special programs/initiatives as needed.
New program, pending official contract.
SUPERVISORY DUTIES: None
Workforce Development Facilitator
07/22/2024 12:06:06 PM
The Workforce Development Specialist is responsible for programmatic and customer needs including file management, processing activities, stipends, training enrollments, credentials, work-based training activities, and exits in accordance to required guidelines. This position will complete and process detailed paperwork on customer activities, exits and follow-up. The Workforce Development Specialist will support the Wayne Linc team in processing and tracking payment requests, customer activity updates, training attendance, work-based training progress and related support documentation. Will also assist in maintaining a candidate pool for job order referral and updates to referral tracking, generate and provide regular program reports, and update/maintain file documentation. May be required to work a flexible work schedule when needed for customer contact or to help with special events.
PRINCIPAL DUTIES AND RESPONSIBLITIES INCLUDE BUT ARE NOT LIMITED TO:
· Utilize Microsoft Office skills, especially Excel, to produce various documents, tracking and reporting spreadsheets, agency correspondence and perform accurate data entry into state or local database. Apply knowledgeable of forms and documentation required by local, state, and federal programs to check and verify registration and enrollment paperwork.
· Conducts required follow-up with customers, training entity, or employer to obtain information needed to confirm attendance and training completion to support payment requests for stipends, training costs, supportive services, work-based training. Direct contact (phone or email) with customers, school and/or employer may occur. Processes required documentation and follows process to ensure all paperwork is completed timely in accordance with applicable regulations.
· Will assist with post program follow-up, enters data into system based on results of follow-up and identifies and refers customers to the Wayne Linc tea to assist in return to work.
· Learns and understands all programmatic guidelines, performance measures and monitoring requirements. Works daily to support contracted program goals and provides updated performance reports to the team to ensure all areas are met or exceeded.
· Helps to develop quality improvement processes and assists with internal monitoring. Responsible for ensuring that records are processed in accordance with program procedures and meet applicable governing regulations and internal guidelines.
· Identifies and reconciles expenditures in individual accounts, calculates and verifies financial information and verifies support documentation. Reports discrepancies and works with team for resolution.
· Assists other AJC staff with scheduling customers for various appointments, activities, and events.
· Reproduces and distributes documents, flyers, marketing and promotional materials and other various forms for group certification, education events, job fairs and orientations.
· Maintains the customers’ file system regularly, using internal and external checklists for monitoring and quality assurance.
· Trained to understand eligibility requirements and may assist Case Manager (CDF) or Business Services Representatives (BSR) to obtain updates or required documents.
· Assists with data entry of customer/employer information, program activities and services into OS/MIS and/or Launchpad. Will compile necessary back-up records for preparing unit reports within assigned timelines.
· Produces documents by utilizing MS Word, Excel, and other software, and may executes mass mailings or email blasts for special event invitations, announcements, routine customer follow-up, and seminar/workshop/orientation hand-outs.
· May assist with community recruitment for eligible customers to help ensure that all program numbers and goals are met or exceeded.
· Instructs customers, as needed, in the Pure Michigan website process and with other job search related tools; may help to cover in the ES Service Center when needed.
· Assists the team as needed with Orientation, Job Club, Workshops or Education or Hiring Events.
· Responsible for processing customer/employer paperwork as instructed by the Manager.
· Responsible for completing accurate and timely paperwork for various programs in compliance with funding source and other applicable.
regulations. Completes timely data entry into OSMIS and Launchpad, entering customer status, activities, supportive service, and other relevant information.
· Responsible for maintaining updated knowledge of all programmatic services / processes including Federal, State, and local policies and procedures for programs operated under the AJC, including ES, PATH, RESEA, TAA, WIOA, and new programs as they become available.
· Supports team with active case management for program customers by developing and distributing contact notes and activity reports. Communicates effectively with the team and participates actively in case management meetings.
· Maintains updated knowledge, resources, and networks with community agencies and available services to enable immediate referral of and feedback on customers in need.
· May complete or review paperwork for activities. Will work heavily in processing stipends for customers attending training, checking attendance records; allowable hours, preparing documents for training payment.
· Will work heavily in work-based training activities. Checking paperwork for completeness, confirming information as needed and preparing documents for fiscal payment.
· Will work closely with the fiscal team to process payment requests in accordance with requirements and receipt payments in customer files.
· May assist staff on team projects for mass hiring events or any other event. May attend off-site meetings or events, workshops, and training sessions to maintain updated knowledge of the workforce development field.
· Assists with special programs/initiatives as mandated with any other duties needed to support the customers, program and/or DCC as a whole.
SUPERVISORY DUTIES: None
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
The Workforce Development Specialist position requires an education in data management, business administration, information systems, accounting, bookkeeping, or a related field. A degree is preferred but not required with a minimum of two years’ related experience. Knowledge of Workforce Development Practices and/or Workforce Development Programs is preferred. The Workforce Development Specialist must possess a high level of organizational skills, strong computer skills (Word, Excel and Powerpoint) and clerical skills;
Program Manager
07/22/2024 12:25:13 PM
Job description
The Program Manager is responsible for the development and implementation of all programs and services in the Program. This involves all aspects of outreach, recruitment, eligibility determination, assessment, career coaching, training, stipend allowance, work-based training, employment development services, and job placement activity. This also includes policy and procedure development to ensure compliance with funding sources, State and Federal regulations, as well as ensuring that program goals meet the funding source contract obligations. Other duties include the supervision and training of all staff. The Program Manager will operate efficient and effective teams, ongoing staff development and team building to foster excellence in the delivery of customer-related employment services and training. The Program Manager also verifies and oversees data management including activity and performance reporting. This person is also responsible for being the liaison between the Downriver Community Conference (DCC) and SEMCA, the business community and other partners. Will verify, approve and oversee all customer supportive services, training enrollments and payment, stipend distribution and program exits and be responsible for meeting specific program goals.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
· Monitors the level of program enrollments, training activities with stipends, work-based training opportunities, placements and all other program activities and services allowable. Works with all Program staff to ensure a smooth operation thus enabling the performance standards and program goals are met.
· May assist with budgets, RFP’s, grant writing, program development and design, procedural issues, marketing strategies, writing staff job descriptions, performing interviews for job openings, and providing new employee orientations within the Wayne Linc project.
· Manages and supervises all staff responsible for the provision of quality and professional career development, case management and job placement services to Program customers. Also responsible for ensuring that the department has adequate coverage at all times.
· Supervises all staff responsible for conducting various meetings and/or workshops, including topics such as career development, labor market data, training selections, job-search, resume writing and job-retention.
· Trains new staff in existing and new program procedures and requirements, along with evaluating staff in the performance of their job duties. Must effectively communicate with staff on issues affecting their performance. This can be accomplished through group staff meetings, or on an individual basis.
· Effectively manages the activities of all support staff in the generation of file preparation and record maintenance. Has a system in place to ensure that all forms are completed accurately, routed to the proper channel, and within the proper time required.
· Serves as the primary point of contact for Program staff and all required partners on the availability of program service. Works cooperatively with all DCC programs to benefit the customers, employers and DCC communities.
· Ensures all training (classroom and work based) agreements and contracts and are in regulation with required guidelines. Reviews and approves all customer registrations and activities, including stipend, training, supportive service payment, exits, and follow-up forms.
· Oversees the investigation, mediation, and resolution of informal customer concerns and complaints, and then refers the formal complaints to the DCC Grievance Officer. Ensure incident reporting procedures are followed.
· Supports the team when setting up education events, job fairs, career days, and other special events.
· Coordinates with the Program Director to ensure that adequate staff coverage is assigned within the Michigan Works! Southgate Service Center to provide and ensure the smooth flow of customers, paperwork, and delivery of customer-service operations. Will assist staff in covering off-site events.
· Must read, understand, and inform staff of the program regulations including changes and know how to implement them. Must effectively explain to staff all changes in policy and procedures, program updates, and work cooperatively with all DCC programs.
· Must effectively explain to staff all new programs received throughout the year. Also assists the DCC leadership team in the development and implementation of any new program changes as they may occur. This includes accountability for ensuring that all program goals are met.
· Responsible for keeping updated on business trends, labor market statistics, and local workforce economy to more readily guide the team in assisting customers.
· Attends all required meetings, and then is responsible to convey the information to staff and/or DCC leadership by providing written notes.
· Reviews and approves timesheets within specified deadlines and delivers reports to DCC Leadership and SEMCA on or before due dates.
· Oversees the quarter after quarter follow-up process to ensure that all data is recorded in a timely manner to ensure customers retain employment or are re-employed.
· Reviews, approves, and processes electronic requisitions and Purchase Orders.
· The Program Manager is responsible for researching, developing, coordinating, and enhancing the Resource Center activities and the Workshop curriculums to fulfill the needs of the customers. This includes the development of new workshops or other areas of focus for customers to assist them with their required labor market testing and/or job search.
· Coordinates the process to administer customer services and the completion of paperwork follow-through of customer files to ensure that all files contain the required documentation for monitoring.
· Ensure through the DCC Information Technology Department that all staff computers and equipment are available to staff and customers and that they are in proper working condition to meet the needs of staff and customers.
· Reviews, recommends, and justifies all purchases needed to update/enhance/maintain the department and/or items needed for workshops, classrooms, and general office areas. Reviews repair and facility maintenance requests prior to submittal.
· Responsible for resolving customer and staff conflicts and follow through with the proper complaint-solving steps and documentation. Updates DCC HR team and DCC leadership on conflicts and/or complaints received.
· Monitors performance reporting to ensure goals are met or exceeded.
Computer Operations Specialist
07/23/2024 10:44:09 AM
TITLE: COMPUTER OPERATIONS SPECIALIST
DEPARTMENT: COMPUTER OPERATIONS
RESPONSIBLE TO: Director of Information Technology
GENERAL SUMMARY:
The role of the Computer Operations Specialist is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools, as well as require that the individual give in-person, hands-on help at the desktop level.
The Computer Operations Specialist will work closely with the Director of Information Technology in all areas of Information Technology. This person will be exposed to valuable learning experiences related to network administration and planning, software licensing, vendor negotiations, desktop and server upgrades, and firewall and security configuration.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Follow all Federal and State guidelines regarding the acquisition, maintenance, and disposal of equipment.
- Assist with maintenance and regulation of server backups daily.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and peripheral devices, printing/scanning devices, presentation equipment, and other products.
- Install anti-virus software.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Test fixes to ensure problems have been adequately resolved.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Collaborate with Director of Information Technology to ensure efficient operation of the company’s desktop computing environment.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Field incoming help desk requests from end users via both telephone and e-mail in a courteous manner.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problem resolution and escalate problems (when required) to the Computer Operations Manager.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. Work with Procurement Coordinator twice a year on agency wide inventory tracking system.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Conduct research on desktop products in support of PC procurement and development efforts.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
Currently Open Procurement Opportunities
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REQUEST FOR PROPOSAL 23-05 800 MHz TRUNKED RADIO COMMUNICATIONS SYSTEM – Revised V2 Click Here to download
REQUEST FOR PROPOSAL 23-05 800 MHz TRUNKED RADIO COMMUNICATIONS SYSTEM Voided
Closed Procurement Opportunities
REQUEST FOR PROPOSAL AUDIT SERVICES 23-04 Click Here to download
REQUEST FOR PROPOSAL Information Technology Network Engineering & Support Services 23-03 Click Here to download
REQUEST FOR PROPOSAL South Downriver 911 Dispatch Center Furniture & Design Project 23-02 Click Here to download
REQUEST FOR PROPOSAL ECONOMIC REDEVELOPMENT PLANNING ASSISTANCE SERVICES 23-01 Click Here to download
REQUEST FOR PROPOSAL SNOW REMOVAL & SALTING SERVICES 22-04 Click Here to download
REQUEST FOR PROPOSAL Generator Maintenance and Services 22-03 Click Here to download
REQUEST FOR PROPOSAL Cold Patch / UPM RFP 22-02
REQUEST FOR PROPOSAL Radio Programming and Maintenance Services RFP 22-01
REQUEST FOR PROPOSAL #21-03 – Request for Proposal for 911 Consolidation Feasibility Study