Career Development Facilitator/Career Coach – PATH/FAE&T

07/10/2026 09:32:45 AM

DEPARTMENT: PATH/FAE&T PROGRAMS

RESPONSIBLE TO: PROGRAM MANAGER

GENERAL SUMMARY:

The Career Coach is responsible for providing employment and vocational activities and services for PATH and FAE&T program customers while facilitating a successful job search for customers leading to a positive employment outcome and the ultimate goal of self-sufficiency. Provides customer service, instruction, coaching, and guidance. Assesses customer skills, needs, barriers to employment, and employment and training goals. The Coach is responsible for preparing customers for work experience, training, and employment opportunities. In order to attain multiple Federal, State, and local performance measures, the Career Coach is expected to meet or exceed program goals individually assigned to them, including but not limited to Unsubsidized Employment placements, Vocational Educational Training (VET), Community Service (CSP) and Work Experience (WEP) enrollments, and Subsidized Employment (as funding allows).

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Conducts program orientations, meets one-on-one with customers assigned to caseload to identify barriers to employment, to assist with career preparation, and to provide job listings and training opportunities. Discusses in detail the general expectations and guidelines of the program, completion of job search activity logs, and paperwork/documentation collection days. Processes open lab referrals to assist customers in remedial education for possible training and/or employment opportunities.
• Utilizes coaching tools and techniques to create a positive, supportive, and non-judgmental atmosphere for customers.
• Develops and updates comprehensive Individual Service Strategies with each participant to include barrier/needs assessment identification and steps for barrier removal to allow for education and employment goal attainment.
• Maintains a thorough knowledge of Federal, State and local welfare program regulations, guidelines, procedures, policies as well as all database programs used in the department (OSMIS, TuaPath, Launchpad).
• Responsible for maintaining the required number of individual core and non-core activity enrollments, placements, retentions, and employer contacts set forth by program management while remaining within strict Federal, State, and local welfare program regulations and guidelines with regards to program expenditures and the attainment of the minimum hourly wage and cost per placement.
• Completes weekly placement activity reports identifying weekly placements in both core and non-core activities to ensure that program goals are met/exceeded.
• Completes weekly actual hours reports by entering customer actual hours of participation into OSMIS according to hours documented on weekly attendance logs by customers.
• Responsible for conducting general and FAE&T orientation, individual orientation, job readiness workshops and providing resource center coverage on a rotational/as needed basis.
• Participates in AJC events, training and career fairs, resource fairs, and community events.
• Communicates and coordinates effectively with AJC staff to ensure a smooth flow of customers within the office and to ensure that customers are serviced in a timely manner.
• Refers customers to Talent Acquisition Specialist and coordinates service delivery to facilitate placement into work-based training and/or employment.
• Assists customers in developing and updating their Individual Service Strategy (ISS) and providing resources, removing barriers to employment, and/or issuing supportive services to increase participation in the Welfare Program.
• Processes and completes paperwork/documentation for purchase orders for customer supportive services according to the established State, local, and program policies, procedures, and lead-time requirements.
• Screens customers for Vocational Educational Training (VET) activities. Completes VET eligibility forms and contracts. Gathers all required VET documents, including but not limited to; school/training information, curriculum, schedule, cost of training (if applicable) for VET approval by program management. Responsible for reviewing and explaining to customers all VET contract documents and attendance requirements. Tracks customer academic progress/grades and attendance. Contacts customers when VET contract has ended to gather additional VET documentation to enroll into another VET module/semester or enroll customer in another core activity. Ensures VET contract, customer file, and all VET documentation is accurate before submitting it to OSMIS staff for data entry.
• Responsible for verifying all employment information reported by customers and completing the required employment verification form. Via e-mail, notifies DHHS of all customers’ employment status and case notes employment information. Submits customer file along with employment verification form and case notes to OSMIS staff for data entry.
• Upon welfare program data validation/verification requests and/or any other audits/monitoring visits by the either the Federal, State, or local monitoring agencies, assists program management and OSMIS staff by reviewing and providing up-to-date, complete, and accurate files, records, and documents of all welfare program customer participation activities.

USE OF THIS JOB DESCRIPTION:

This job description is not intended, nor should it be construed to be an all-inclusive list of duties performed but is to serve rather as a set of guidelines to act as a measure to assure a fair and equitable pay decision regarding DCC jobs. Individuals in this position are expected to perform other duties as required.

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• workforce development: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person

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07/10/2026 02:34:38 PM

The Career Specialist is responsible for providing all Employment Service program services in accordance with federal, state, and local procedures in the Michigan Works American Job Centers (AJC). This includes providing consistent, expert advice and professional support for job seekers and employers in utilizing on-line, AJC, and program resources, assisting customers in developing professional electronic resumes, assisting with application completion, conducting on-line job or resume searches and presenting various career development workshops, program orientations and seminars. The Career Specialist is also responsible for providing timely and accurate information regarding the AJC services available to customers and employers, maintaining accurate records in accordance with local, state, federal and unit regulations, and maintaining updated information and resources in the AJCs. The Career Specialist will also conduct various program orientations, reemployment services sessions, pre-screen for various program/special project eligibility, complete intake and registration and enter data into the OS MIS system.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

 Immediately greets each customer in a friendly, professional manner as he/she enters the AJC, determining customer’s needs/reason for visit, providing the appropriate level of service to ensure completion of customer’s objectives, exceeding customer’s expectations, and contributing towards contracted performance goals.

Responds to calls, answers programmatic questions, schedules appointments and orientations, workshops, maintains tracking tools, and enters data into the One Stop Management Information System (OS MIS).

Informs visitors of available opportunities through programs, community resources, and special projects, pre-screens, completes intake and registration for programs/projects as assigned.

Completes data entry of UI/ES verification and services delivered into the One Stop Management Information System daily to ensure registration of all Unemployment Agency claimants is reported in a timely manner.

Instructs customers in the effective use of all AJC resources, assisting with the development of high-quality Pure Michigan Talent Connect resumes, and providing technical assistance in utilizing the various on-line job banks, career development sites, tutorials, software and office equipment.

Maintains current knowledge of program regulations and policies, local labor market trends, workforce development resources, career development techniques, job search skills, new and developing resources, training opportunities, self-help materials, educational programs, financial aid information and assessment tools.

 Conducts informative, interesting, and motivational program orientations, service information sessions, and various job search skills topic sessions on site and at variouslocations including community agencies, schools, partner agencies and community events.

 Conducts various career, job search, and employment related seminars and workshops including resume development, interview skills, career exploration, vocational

awareness, labor market information, job search skills techniques, cover letter and application preparation, career/education preparation, career development and growth,

on-line job searching, personal motivation, effective work habits, salary negotiation, career preparation and others to provide customers with the skills necessary to obtain employment and foster career growth.

Provides guidance in accessing on-line assessment instruments and results to customers in accordance with the Employment Service regulations.

Assesses customer’s skills, education, work experience, and matches them to appropriate employment and training opportunities available through AJC resources to contribute towards contracted performance standards.

 Maintains a pool of available, active candidates organized by skill sets to execute immediate referrals to new job openings. Utilizes e-mail system to notify customers of employment opportunities, job fairs, employer application and hiring events and other AJC activities as available and appropriate. Coordinates referrals of candidates with AJC Business Service Representatives.

Guides customers to appropriate Service AJC staff or partner staff to ensure timely and accurate program information and/or assistance to meet each customer’s needs.

Maintains up to date resource material in the AJC and researches and gathers new and updated information to benefit AJC customers and employers.

 Documents all registrations and services in accordance with local, state, federal, and unit regulations including timely and accurate data entry into the state OS/MIS system and maintenance of required hard copy documentation.

Guides customers in operating various job search, tutorial, career exploration, and self-assessment tools available in the AJC including assistance in establishing on-line e-mail accounts necessary for the purposes of job seeking.

Assists with data entry of customer/employer information, program activities and services, and case notes into the state One Stop Management Information System and

compiling necessary back-up records for preparing unit reports within assigned time- lines.

Conducts Rapid Response Worker orientation sessions to deliver accurate, comprehensible program information to customers. Assists with preparing packets for sessions and maintaining/entering attendance records.

Maintains up to date knowledge of AJC programs and conducts TAA program eligibility determination, intake, and registration. Instructs customers in necessary documents for program registration and completes all required program forms and data entry.

Produces documents by utilizing word processing, desktop publishing, and spreadsheet applications and executes mass mailings for special event invitations, announcements, routine customer follow-up, and seminar/workshop/orientation hand-outs.

Responds to RESEA calls, schedules customers for sessions, instructs customers in necessary documentation and program requirements.

EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:

 Bachelor’s degree in human service-related field is preferred but can be substituted with one-year related experience for each year of college. One (1) year working with customers or clients, preferably in a workforce development, professional placement, educational, human service or career development capacity is required.

The proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules. Excellent public speaking skills.

Ability to conduct seminars on a variety of topics and teach job-search skills to diverse groups of customers and present program information to job seekers, community agencies, and employers.

Ability to apply techniques used in resume and cover letter writing and effectively guide customers in the process.

Ability to read and comprehend state and federal program guidelines, local policy and to follow established processes.

Demonstrated proficiency in operating computerized software including word processing, spreadsheet and Internet applications, ability to focus on accuracy and detail.

 Excellent written and spoken communication skills; ability to communicate effectively with diverse customer base.

Must be able to travel to and work at all AJC locations, various community/education partner locations, events, as needed, including nights and weekends.

All work is on-site and is not performed remotely.

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07/10/2026 02:52:39 PM

The Employment Service Coordinator is responsible for providing direct supervision of staff and oversight of ES program operations at all DESC center locations in accordance with provisions in the ES manual and local policies and procedures. This person is also responsible for coordination of facilities and services to customers with DESC and the One Stop Center partner agencies. This includes the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment. The Employment Service Coordinator will promote excellence in customer service, provide guidance, direction and instruction to center ES staffs, coordinate scheduling to maintain proper coverage of all centers, and provide accurate reporting of ES data.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Oversees the daily operations of the ES Center to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and state mandates.
 Coordinates staff scheduling to ensure sufficient coverage of the ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support of reported levels of service.
Maintains effective and mutually beneficial relationships to enhance the One Stop Center services with One Stop staff and partners, including actively participating in regular meetings and coordinating communication between center and program staffs.
Compiles and submits required reports within specified deadlines ensuring accuracy of data and maintains the necessary back-up records to support data and reporting for the center. Ensures confidentiality of records in compliance with the ES manual guidelines and local policies.
Provides direction and guidance for ES staffs and on-going coaching to meet quality and performance goals. Trains new staff in center operations, monitors professional development and maintains staff performance tracking and evaluations.
Maintains and orders supplies through the ES Program Manager and coordinates facility, equipment and IT support through procedures appropriate to each center.
Facilitates quality customer service while providing a user-friendly atmosphere in the Service Centers.
Employment Service Coordinator, One Stop Employment Service, Page 2
Presents program orientation sessions at various events, meetings, rapid response worker orientations, and community agencies to market services available at the various
DESC centers.
May facilitate job search skills workshop sessions to include Michigan Talent Connect system, resume writing, interviewing and mock interviewing and use of various Internet based job search resources.
Responsible for maintaining and updating job search materials and an employment opportunity bulletins, developing flyers, hand-outs and other informational materials to comply with the Michigan Works minimum standards.
Oversees the maintenance of accurate records of customer’s job search activities and an accurate, confidential filing system for business records in accordance with local, state, federal and unit regulations. Submits required reports to Program Manager within specified timelines and oversees the entry of data into the OS/MIS system.

Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.

Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
Assists customers with operating computerized software and tutorials in the Resource Center. Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the centers to meet customer needs.
Performs testing in accordance with provisions in the ES Manual utilizing State- approved instruments.
 Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources. Assists customers with referrals to WIA and Trade Act programs and in conducting career research in preparation for classroom training activities.
Responsible for keeping updated on business climate changes in the workplace to provide customers with current and relevant information, including available employment opportunities, local labor market conditions, One Stop and community programs, and educational/vocational training information.
Employment Service Coordinator, One Stop Employment Service, Page 3
Assists customers in developing and posting professional electronic resumes on Michigan’s Talent Connect system, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
 Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
 Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in coordinating delivery of services in the centers and processing all required forms and documents in a timely manner to comply with these regulations.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
Minimal qualifications required for this position include:
Bachelor Degree in Human Services or a related field is required.
Two years of experience in Workforce Development programs, an employment service or placement service setting, teaching, or a human service environment and one year supervisory experience. Direct experience in Employment Service or Workforce Development programs preferred.
Excellent presentation and public speaking ability: Must be comfortable speaking before large groups of people, interacting with all levels of personnel at centers and with DESC administrative staffs, and representing the ES program at various meetings and events.
Must possess excellent customer service skills and excellent interpersonal skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues, and program/facility coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills along with the proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills and the ability to learn and apply job search skill techniques to direct customers in their job search.

Supervisory Duties: ES Team Leads, Career Specialists, and Interns.

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07/14/2026 11:24:15 AM

TITLE: TEMPORARY Intake Specialist

TEAM: Weatherization

RESPONSIBLE TO: PROGRAM MANAGER

GENERAL SUMMARY:

The Intake Specialist provides customer service and office support for any programs administered through the Weatherization Department, and for the Weatherization Department in general. These programs may include, but are not limited to, the Weatherization Assistance Program, DTE Energy Efficiency program, Community Development Block Grants, and/or other programs for which the Weatherization Department has received direct funding or indirect funding through an agency or community partner. This is a temporary in-office position that is expected to last through August 2026.

Office duties include general reception/clerical functions, including but not limited to typing, filing, copying, scheduling, telephone messages, preparing purchase orders and vouchers, creating reports, creating, and maintaining electronic and paper records/files, and receiving clients, guests, and visitors in a professional manner.

The Intake Specialist tasks include keeping informed of and ensuring that all duties are performed in accordance with the Federal/State regulations applicable to each program, providing client education, interviewing clients to gather necessary information, collecting and analyzing all documentation required from clients and/or contractors, determining client eligibility, and monitoring the progress of applications/jobs.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Performs screening, interview assessments, and initial eligibility determinations for access to services provided by the Weatherization program. This includes completion of all required forms with routing specified, as well as ensuring hard-copy documentation of all areas required by the funding source (s).

Explains all available Weatherization services (to our clients/customers) and required steps. Will share resources on other DCC programs and partner services as appropriate. This includes explaining all paperwork, processes, and procedures.

Prepares all necessary information for files as required by the Federal and/or State programs. Responsibilities include entering all necessary data into the computer for customer tracking and management reports. Intake Specialist must be organized, accurate and maintain files/records in a secure and confidential manner. Will provide updates on the planned services, timing and help clients understand what to expect. Must learn and operate all new applicable software programs.

Conducts orientations and answers inquiries from the public concerning requirements for entry into the program.

Performs administrative support functions, including typing, filing, copying, telephone messages, and the preparation of reports, purchase orders and vouchers.

Assists all customers/clients with the completion of their applications and other Weatherization paperwork.

Receives clients, guests, and visitors in a professional manner, answers questions, provides program information, and provides referrals where appropriate.

Reviews all forms and invoices related to contractor invoices for pre/post-inspections for accuracy and processes them for approval.

May cross trains other staff on procedures, i.e., new Customer Advocates. Responsible for assisting, as needed, in answering telephones, greeting customers, and providing direction for completion of DCC Weatherization forms.

Responsible for working on additional special Weatherization projects, as needed.

Liaison for Community and Agency Partners in day-to-day operations for customer and office procedures.

Responsible for obtaining all necessary completed paperwork as required by associated funding sources.

If background checks are required (for example, vendors), assists in required process.

Ensures DCC Fiscal Department has all vital documents required. Follows procedure to maintain all customer/client and contractor files. If required, confirms that Fiscal Procurement Coordinator has processed all debarments for contractors, and that corresponding documents are on file in the Fiscal Department.

Assists in producing information/documentation, and answering questions regarding processes, as requested by monitors/auditors.

 Will conduct community outreach as needed. Promotes Weatherization services with partner agencies, partners and at special events. Able to communicate professionally and with ease when explaining our process, eligibity and available services.

EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:

Two (2) years of college and three (3) years of office experience is preferred. Additional years of experience can substitute for college education at a ratio of two (2) years’ experience for one (1) year of college beyond a minimum of a High School graduate. Good mathematics, organization, and communication skills are required.

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